Refund and Return Policies

Refund Policy

 

Thank you for shopping with SANDOKCHA. We value your satisfaction and want to ensure you have a positive shopping experience. This refund policy outlines the conditions and procedures for requesting a refund.

 

1. Eligibility for Refunds:

Refunds are available for eligible products within 3 days from the date of delivery. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

 

2. Non-Refundable Items:

The following items are generally non-refundable:

1. Downloadable or digital products (e.g., software, e-books) that have been accessed or downloaded.
2. Gift cards or vouchers.
3. Perishable goods, such as food or flowers.
4. Personalized or customized products that have been specifically made or tailored to your specifications.

 

      3.Refund Process:

1. Initiating a Refund: To request a refund, please contact our customer support team within the specified timeframe with your order details, including the reason for the refund request. We may require additional information or documentation to process your request.
2. Refund Approval: Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. We reserve the right to refuse refunds if the product does not meet the eligibility criteria or if the request is made beyond the specified timeframe.
3. Refund Method: If your refund is approved, we will initiate the refund process. Refunds will be issued in the form of payment as store credit.
4. Refund Timing: The time it takes for the refunded amount to be credited to your account may vary depending on your payment method and financial institution. Please allow a reasonable amount of time for the refund to be processed.

4. Return Shipping:
5.  Return Shipping Responsibility: If a product needs to be returned for a refund, you may be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, product defect).
6. Return Instructions: Our customer support team will provide you with instructions on how to return the item, including the address to which it should be sent. Please ensure that the product is securely packaged to prevent damage during transit.

 

5. Exchanges:

We currently do not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or variant, we recommend initiating a return and placing a new order for the desired item.

 

6. Changes to the Refund Policy:

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

 

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at help@sandokcha.com. We are here to help!