Shipping policy
1. How do I place an order?
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Browse our website and pick the products you want.
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Add them to your cart.
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Go to checkout and fill in your shipping & billing details.
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Make the payment.
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You’ll get an order confirmation by email and Whatsapp once it’s placed.
2. What payment methods do you accept?
We accept credit/debit cards, cash on delivery (COD), and other secure online payment options. You’ll see all available methods at checkout.
3. How long will delivery take?
Delivery time depends on your location, shipping method, and product availability. We process and ship orders quickly. You can check estimated delivery times on our website, and you’ll get a tracking number by email once your order is dispatched.
4. Can I track my order?
Yes! Use the tracking number from your shipping confirmation email, or log into your account on our website to check the order status.
5. What is your return/exchange policy?
Not happy with your purchase? No problem! You can return or exchange items. Please check our Returns & Exchanges page for full instructions and eligibility.
6. How do I cancel an order?
Contact our customer support as soon as possible. We can only cancel orders that haven’t been shipped yet.
7. Is my personal information safe?
Yes! We use industry-standard security measures and encryption to protect your data and payments. Read our Privacy Policy for details.
8. Do you ship internationally?
Yes, we ship to selected countries. Enter your address at checkout to see if we deliver to your location.
9. What if I need help or support?
Our customer support team is ready to help with orders, products, or general questions. Contact us via email, phone, or live chat. Check our Contact Us page for details.
10. Do you offer discounts or promotions?
Yes! We run discounts and special offers occasionally. Sign up for our newsletter or follow us on social media to stay updated.